Terms and conditions

1. The agreement

By creating an account you agree to these terms. If you are using Graspmeet for an employer, you confirm you may accept them on that organisation’s behalf.

2. What you get

An account that lets you capture contacts, keep notes, record and transcribe conversations, draft follow-ups, and connect your own mailbox and CRM. Features change as the product develops. We will not remove something you depend on without saying so.

3. What it costs

Graspmeet is currently free to use, and there is no payment mechanism in the product. If that changes we will tell you before it applies to your account, and you will not be charged for anything without agreeing to it first.

4. Your account

• ·You are responsible for what happens under your login.
• ·One person per account. Do not share credentials.
• ·Tell us promptly if you think someone else has access.

5. The people whose information you store

This is the part that matters most. When you save someone into Graspmeet you are storing another person’s personal information, and you are responsible for having the right to do so. In particular:

• ·Record conversations lawfully. Say that you are recording. The app prompts you to before it starts, and doing it is your responsibility.
• ·Do not store information about someone who has asked you not to, and delete it if they ask.
• ·Send follow-ups people would reasonably expect. Graspmeet is not a bulk mailer and must not be used as one.

6. What you must not do

• ·Break the law, or use the service to help someone else break it.
• ·Send unsolicited bulk email, or anything misleading.
• ·Try to access another user’s data, or probe the service for weaknesses without asking us first.
• ·Resell the service, or scrape it.

7. Your content is yours

Your contacts, notes, recordings and drafts belong to you. We claim no ownership over them. We store and process them to provide the service — nothing else. We do not use your content to train AI models.

8. Third-party services

Connecting Gmail, Outlook or a CRM means using those services under their own terms. Follow-ups are sent through your mailbox provider, and leads are pushed to your CRM. We are not responsible for what those providers do, or for outages on their side.

Drafting uses an AI provider, and transcription uses a speech-to-text provider. See the privacy policy for what is sent where.

9. Drafts are drafts

A generated follow-up is a starting point. It can be wrong, awkward, or wrong about a fact. Nothing is sent without you pressing send, and once you send it the words are yours. Read them first.

10. Transcripts are approximate

Speech-to-text gets names, jargon and accents wrong. Transcripts are editable for exactly that reason. Do not treat one as a verbatim record of what was said.

11. Availability

We aim to keep the service running and make no uptime guarantee. It may be unavailable for maintenance or because something upstream broke.

12. Ending it

You can close your account whenever you like, and your data is deleted when you do. We may suspend an account that breaches these terms, and will say why unless we are legally prevented from doing so.

13. Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, or lost business — including anything arising from a follow-up you sent, a transcript that was inaccurate, or a contact that did not reach your CRM. Nothing here excludes liability that cannot lawfully be excluded.

14. Changes

We may update these terms. Material changes will be shown in the app before they take effect, not slipped in behind a new date at the top.

15. Governing law

These terms are governed by the laws of the Republic of South Africa, and the courts of the Republic of South Africa have jurisdiction. Nothing here limits your rights under the Consumer Protection Act or the Protection of Personal Information Act.